Our privacy policy...
Our privacy policy…
Last updated: September 2026
Villas Formentera is a trading name of White Island Villas Ltd, company number 09104369, registered at 23 Victoria Avenue, Harrogate, HG1 5RD, North Yorkshire, United Kingdom.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and your rights in relation to your personal information.
Villas Formentera operates the website www.villasformentera.com and provides an independent villa marketing and booking introduction service for holiday villas in Formentera and Ibiza.
We may collect personal information when you contact us, complete an enquiry form, request information about a villa, communicate with us or proceed with a booking.
Depending on your interaction with us, this may include:
We do not normally collect or retain copies of passports. We ask for your I.D or passport number only when booking. Where identification documents or passport information are required to complete a booking or comply with local legal requirements, the relevant villa owner or local agency will request this information directly from you.
Please do not send us passport copies or other identification documents unless we specifically ask you to do so.
We may collect information:
We only collect information that is relevant to the service we are providing.
We use your personal information for the following purposes:
When you complete an enquiry form, we use the information you provide to:
If you decide that you would like to proceed with a villa booking, we use the information you provide to:
The accommodation contract is entered into directly between you and the relevant villa owner or local agency. The owner or agency is responsible for providing the rental agreement, taking payment, confirming the booking and managing the accommodation and your stay.
We may use your contact details to communicate with you about your enquiry or booking by email, telephone or WhatsApp.
WhatsApp is used for booking-related communication and enquiries. Please be aware that WhatsApp is operated by a third party and its own privacy terms and policies apply to your use of the service.
We may use information about how visitors use our website to help us understand how the website is used, improve its content and functionality and improve the services we provide.
Any non-essential analytics or tracking technologies will only be used in accordance with applicable cookie and privacy requirements.
We may in the future offer an email newsletter or other marketing communications about Villas Formentera, villas, destinations, special offers or related services.
If you choose to subscribe to our marketing communications, we will use your email address for that purpose.
Marketing consent is optional and you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We will not add you to a marketing mailing list simply because you have made a villa enquiry or booking unless we have a lawful basis to do so and, where required, you have provided the appropriate consent.
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
We may process your information where it is necessary to take steps at your request in connection with a proposed booking or to perform arrangements relating to a booking.
This includes processing the information necessary to communicate with you, arrange your booking request and provide the relevant information to the villa owner or local agency.
We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
This may include operating and improving our website, responding to enquiries, administering our business, maintaining appropriate business records, preventing fraud or misuse and communicating with customers in relation to services they have requested.
Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for your consent.
You can withdraw consent at any time.
We may process or disclose information where necessary to comply with a legal or regulatory obligation.
We do not sell or rent your personal information.
Where you proceed with a villa booking, we will share the personal information necessary to arrange the booking with the villa owner or local agency responsible for the property.
This may include your:
The purpose of sharing this information is to enable the owner or agency to prepare the rental agreement, confirm the booking and contact you about the accommodation.
The owner or agency will then deal directly with you regarding the accommodation, including any information they are legally required to collect from you, such as a copy of your passport or identification information.
The villa owner or local agency is responsible for its own processing of your personal information and should provide you with its own privacy information where required.
We may also share personal information with service providers who help us operate our business or website, where this is necessary and lawful. These may include website hosting, website maintenance, email, form-processing, IT, security and other business service providers.
We may disclose personal information where required to do so by law, court order or other legal or regulatory requirement.
Some of the organisations we use to provide our website, communications or business services may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are used where required under applicable data protection law.
Where your booking information is shared with a villa owner or local agency in Spain, this is necessary to arrange the accommodation booking and enable the owner or agency to enter into and manage the rental agreement with you.
We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including providing our services, dealing with enquiries and bookings, maintaining appropriate business records and complying with legal, accounting and regulatory obligations.
Enquiry information that does not result in a booking will normally be deleted or securely disposed of when it is no longer reasonably required.
Booking-related information may be retained for longer where necessary for accounting, legal, insurance or other legitimate business purposes.
Where you have subscribed to marketing communications, we will retain your contact details for marketing purposes until you unsubscribe or we otherwise determine that the information is no longer required.
We periodically review the personal information we hold and delete information that we no longer need.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We may use WhatsApp to communicate with you about your enquiry or booking where you choose to use WhatsApp or where you have provided a WhatsApp contact number for this purpose.
WhatsApp is operated by Meta Platforms, Inc. and may process information in accordance with its own privacy policy and terms.
We use WhatsApp for customer and booking-related communication and do not use it to send unrelated marketing messages without an appropriate lawful basis.
Our website may use cookies and similar technologies to enable the website to function, improve security, remember preferences and understand how visitors use the website.
Some cookies may be strictly necessary for the operation of the website. Other cookies, such as analytics or advertising cookies, may require your consent.
We will provide appropriate information about the cookies used on our website and, where required, ask for your consent before setting non-essential cookies.
You can manage your cookie preferences through our cookie consent tool where available and can also control cookies through your browser settings.
Link to our cookie policy
Depending on the circumstances, you have rights under data protection law including:
These rights are subject to certain legal exceptions and limitations.
To exercise your rights, please contact us using the details below.
If you have opted in to receive marketing communications from us, you can unsubscribe at any time.
Every marketing email we send will include an appropriate unsubscribe option.
You can also contact us directly to ask us to stop sending marketing communications.
Our website may contain links to third-party websites, including villa owners, local agencies, service providers and social media platforms.
We are not responsible for the privacy practices or content of third-party websites.
When you follow a link to another website or communicate directly with a third party, you should review their privacy policy.
Our website and services are intended for adults making holiday enquiries and bookings.
We do not knowingly collect personal information directly from children for marketing purposes.
Where information about children is provided as part of a holiday booking, it is provided by the adult making the enquiry or booking and is used only where necessary for the booking.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or the way we process personal information.
The latest version will always be published on our website with the date it was last updated.
If you have any questions about this Privacy Policy or how we use your personal information, or if you wish to exercise your data protection rights, please contact:
White Island Villas Ltd trading as Villas Formentera
C/O TP Jones
23 Victoria Avenue
Harrogate
HG1 5RD
North Yorkshire
United Kingdom
Email: admin@villasformentera.com
Website: www.villasformentera.com
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
You can find information about making a complaint on the ICO’s website.
If you are based in another country, you may also have the right to complain to the relevant data protection authority in your country.
© Villas Formentera is a trading name of White Island Villas Ltd, company number: 09104369, registered address: 23 Victoria Avenue, Harrogate, HG1 5RD, United Kingdom
